Frequently asked questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex), and other methods like UPI, Apple Pay and Google Pay.
Do you accept Cash on Delivery (COD)?
We currently do not accept Cash on Delivery (COD) for any orders. All orders must be prepaid.
How much is shipping and how long does it take (Domestic)?
Your order will be processed and dispatched within 1-2 working days. Once dispatched, delivery typically takes: * South India: 2-4 working days. * North India: 4-6 working days. You will receive an email with tracking details once your order has shipped.
Can I track my order?
Yes. Once your order is dispatched, you will receive a confirmation email containing the tracking details to monitor your delivery.
What happens if I provide an incorrect shipping address?
It is the customer's responsibility to ensure the shipping address is accurate. If the package is returned to us due to an invalid address, additional shipping charges for reshipment will apply.
Do you ship internationally?
Yes, we ship worldwide! We want to ensure the best possible service for international customers.
How do I place an international order and get a shipping quote?
To get started, please contact us directly via Email or WhatsApp [Insert Contact Details]. Our dedicated team will personally assist you with checking availability, providing a custom shipping quote, and completing your order efficiently.
What is your return and exchange policy?
Our policy is generally Final Sale. We do not offer returns, exchanges, or refunds for reasons other than a proven error on our part (i.e., you received an incorrect product or a damaged item).
How do I report receiving an incorrect or damaged item?
You must report the issue within 2 days of the delivery date. The mandatory proof is a clear and uninterrupted unboxing video showing the package from the start of unboxing to the end without any edits or cuts. Immediately contact us via Email or Phone/WhatsApp [Insert Contact Details].
If an exchange is approved, who pays for the return shipping?
The customer is responsible for couriering the product back to us initially. We will then fully reimburse you for the shipping charges incurred once the error is verified and you provide the courier receipt.
What if the product I need exchanged is out of stock?
If the replacement item is out of stock, we will process a full refund for the item's cost, along with the courier charges you paid, within 2 working days.
Do you accept bulk or wholesale orders?
Yes, we welcome inquiries for bulk purchases for corporate gifting, events, or wholesale partnerships.
How do I inquire about bulk orders and pricing?
Please contact our dedicated team directly via Email [Insert Email Address] or WhatsApp [Insert Phone/WhatsApp Number]. Provide details on the items, required quantity, and delivery timeline, and we will get back to you with a personalized quote and process.